OudWorlds – Return & Refund Policy

Last updated: 09-12-2025

At Oud Worlds Oman, your satisfaction is our top priority. If you face any issue with your order, we are here to help.

Eligibility for Refunds

You may request a refund under the following conditions:

  • The product you received is damaged, defective, or leaking

  • You received the wrong item

  • The order did not arrive

To qualify, you must notify us within 48 hours of delivery.

Non-Refundable Items

For hygiene and safety reasons, refunds cannot be issued for:

  • Opened perfumes

  • Used products

  • Items with broken seals

  • Products not in original packaging

How to Request a Refund

Please contact us with your order number and photos (if applicable):

Refund Method

Approved refunds may be issued via:

  • Bank transfer

  • Store credit

  • Same payment method (when available)

Processing time: 3–7 business days.

🟩 2. Return & Exchange Policy

Last updated: 09-12-2025

We aim to ensure you receive your order in perfect condition. If not, we offer returns and exchanges under the following terms.

Return Eligibility

A product may be returned or exchanged if:

  • It is unused

  • It is in original packaging

  • The seal is intact

  • The request is made within 48 hours of delivery

Items Not Eligible for Return

  • Opened or used perfume bottles

  • Items with removed or broken seals

  • Clearance or promotional products

Exchange Policy

If you received the wrong product, we will exchange it at no extra cost.

How to Initiate a Return

Contact us via:

Please include your full name, order number, and the reason for the request.