OudWorlds – Return & Refund Policy

Last Updated: September 3, 2025

At OudWorlds, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted. By purchasing from OudWorlds, you agree to the terms described below.

1. Eligibility for Returns

  • We only accept returns for products that arrive damaged or defective.
  • Products must be reported as damaged within 7 calendar days of delivery.
  • To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Items that are not damaged or defective.
  • Returns requested due to change of mind, incorrect size, or customer preference.
  • Products reported after the 7-day window from delivery.

3. Return Process

To initiate a return:

  1. Contact us at info@oudworlds.com within 7 calendar days of receiving your order.
  2. Provide your order number, a clear description of the issue, and photographic evidence of the damage.
  3. Our team will review your request within 2 business days.
  4. If approved, we will provide a prepaid shipping label or arrange pickup of the damaged item.

4. Refunds

  • Refunds will be issued only after the returned item has been received and inspected.
  • Approved refunds will be processed within 5 business days of receipt.
  • Refunds will be made to the original payment method used at checkout.
  • Please note: Processing times may vary depending on your payment provider.

5. Replacements

Instead of a refund, customers may request a replacement for a damaged product. Replacements are subject to product availability.

6. Shipping Costs

  • Return shipping costs for approved damaged items will be covered by OudWorlds.
  • Customers are not responsible for any additional fees related to approved returns.

7. Contact Us

For any questions regarding this Return & Refund Policy, please contact us at:

📧 info@oudworlds.com